• Check that the power plug of the tower fan is plugged in a 120 AC outlet
• Check to make sure that the outlet is not overloaded
• Check the power and make sure the towr fan is turned on
• Check that all parts securely locked in place

• Check that the air intake and exhaust are not blocked
• Check and make sure there are no objects obstructing the air flow intake
• The output may be blocked by dust. If so, follow the cleaning instructions on page 10

• Make sure the battery is correctly installed. It requires 1 X CR2032 lithium battery 3V
• Make sure the remote is pointed toward the fan
• Make sure the battery is not expired
• Make sure your remote is paired with the fan.
1. Unplug and plug back the fan.
2. Press and hold the “power” & “Oscillation” buttons for 3 sec. until you hear a beep from the fan, and the fan will turn on after pairing process is complete.

• Make sure that the fan base is securely fastened and clipped together
• Make sure the tower motor is securely locked onto the base
• Make sure the fan body is locked onto the tower motor

• Please contact the customer service department service@theaspen.com Or call 1-877-365-3464 M-F, 8am-3pm Pacific Time.
• For the remote: Go to https://www.theaspen.com/collections/tower-fan-accessories to purchase it.

Cleaning Video

• Unplug the fan from the AC outlet
• Use a soft cloth to wipe down the exterior
• DO use water or any other chemical solution or cleaner
• DO Not soak or immerse the Fan Motor in water or liquid

• It is recommended to not fully dissemble the fan.
• Store in a dry place away from
• Make sure the fan body is locked onto the tower motor

• Pull and slide out the tab on the right side of the remote to remove the battery compartment
• Replace the battery with a CR2032 Lithium Battery
• Slide the tab back into position until it locks back into the remote

Please use the “emergency button” located on the back of the bottom motor. The button only controls the fan speeds. First press = level 1, second press = level 2, third press = level 3, fourth press = level 4, fifth press = Off.

2.4GHz Wi-Fi connection required to use smart features. To connect, follow the mobile App instructions to finish network connection. Press and hold the WiFi button for 5 seconds until the WiFi light blinks rapidly. Then enter your WiFi information to connect. For more questions, please visit http://www.aspenapplianceinc.com/ for video guides or contact customer service at: service@aspenapplianceinc.com or call 1-877-365-3464.

• Note: Most new home router models support both 5 GHz and 2.4 GHz bands and will automatically detect and connect devices using the optimal channel to deliver the best WiFi signal at any given time. If you don't see the WiFi channel settings for 2.4 and 5 GHz, this means these settings are managed automatically

• Reset the device first

• Make sure device is plugged in and fan is turned off. Hold the WiFi button for 5 seconds until WiFi indicator light begins flashing rapidly. (2 times per second)

• To connect in EZ mode (Recommended)

• The WiFi indicator light needs to be set to rapid flashing. Please follow the 3 steps below to finish setting

• 1. Make sure device is plugged in and fan is turned off.

  

• 2. Hold the WIFI button for 5 seconds until WiFi indicator light begins flashing rapidly.

  

• 3. Confirm the WiFi indicator light blinks 2 times per second.

  

• 4. Confirm indicator rapidly blink.

  

• To connect in AP mode

• The WiFi indicator light needs to be set to slow flashing (blink every 3 seconds). Please follow the 4 steps below to finish setting.

• 1. Make sure device is plugged in and fan is turned off.

  

• 2. Hold the WiFi button for 5 seconds.

  

• 3. Confirm indicator light is now rapidly flashing. Then take the next step.

  

• 4. Hold the WiFi button for 5 seconds again until indicator light is slowly flashing.

  

• *1 Device only supports 1 login account, if you would like to have more users, please “add family member” under Home Management. One account can manage multiple families at the same time.

• *If any error occurs, please unplug the device and wait for 10 seconds and plug in and try setup again.

1. Simply go to the App Store (IOS) or Google Play Store (Android) and search for "AspenHome".
2. Google Play Store
3. Apple App Store

Yes, they do. You can either set up the devices to be controlled via Alexa or Hey Google!

Always use the Google Home APP.

The device will still turn on/off regardless if your WiFi is working or not, the functionality of your WiFi is only for remote controlling via APP and voice controlling your device, both which will not be available while your WiFi is down.

Provided below is our "Cleaning and Reassembly Guide", that will provide you a simple rundown on how to clean your ASP 200 and put it back together.

ASP 200 Cleaning Reassembly

ASP 200 Cleaning

Do NOT use the “Schedule” inside the Window Fan App. The “Schedule” inside the Window Fan App can only schedule to turn off the fan. If you want to set an automated schedule to turn ON and turn OFF the fan, please use “Smart” which located at the bottom menu before you go into Window Fan control panel. After you tap “Smart”, please choose “Automation” to set the schedule. Click here for step by step instruction video.

The Aspen Air Purifier recommended room size is 362 square feet. The CADR is Smoke: 232 Dust: 242 Pollen: 248.

Yes. Air purifiers help with capturing particles like dust, pollen, and depending on your filter will remove animal dander. All of which are the most common allergy triggers. The Aspen Smart Air Purifier is designed to capture the airborne particles, giving you cleaner and fresher air.

The air purifier works best in areas with the most airflow including windows, doors, or walls. Place the back side of the air purifier along the wall of the room and keep furniture at least two feet away from the sides.

The Aspen Smart Air Purifier has a built-in PM 2.5 sensor that can detect particles that are 2.5 microns or smaller. This will give you and your air purifier a more accurate reading of the air quality in the area and help you to adjust your air purifier to the correct mode.

The air filter is comprised of three parts: the pre-filter, true HEPA filter, and activated carbon filter. The pre-filter will capture initial dust and allergen particles. The True HEPA filter will trap smaller particles Such as airborne allergens including pollen, dust, smoke, pet dander, bacteria, viruses, and other ultrafine particles as small as 0.003 microns. The carbon filter reduces airborne chemicals from household cleaners, paints, carpets and furniture while absorbing odors emitted by them. Together they create a 3-stage filtration system.

There are 3 fan speeds. Low, Medium, and High.

With a brand-new air purifier, sometimes the materials may get exposed to dust and other contaminants during the packaging and shipping process. But don’t worry, run the air purifier for 24-48 hours and the order should clear up. Make sure to remove the plastic cover from the filter before placing it in the air purifier.

However, if the odor does not clear up, the filter may be contaminated. If so, please replace the carbon and HEPA filter and clean the pre filter.

Check the parts of the air purifier and make sure everything is secure. If there are any loose parts on the air purifier, contact our support for further assistance.

- ETL
- FCC
- CARB

For best results, it recommended to always keep your air purifier on. This will increase the air purifiers capacity to filter the air within the room. The Air Purifier comes with Auto Mode, which will increase/decrease the fan speed depending on the air quality.